Experiencing hate can leave you feeling upset, unwelcome, frustrated and angry. It can help to speak to someone about how you are feeling and discuss how this has impacted you personally.

  • Are you in immediate danger? If you are in immediate danger, or seriously injured, you can call 999 (or 112 from a mobile). 
  • Finding a safe space. If possible try and find somewhere you feel safe. If this isn't possible and you are on campus you can call Security on 01227 922355.  
  • Safe Zone. You can also use the Safe Zone app to immediately contact Security, if you are on campus.  
  • What is a hate crime? It might be useful to think about what hate crime is and how some of the behaviours are described.  
  • To a friend. Talking things through with someone you trust can sometimes help.  
  • Student Support and Wellbeing Advisers. The Advisers support students in making informed decisions, through one-to-one conversations, be it related to personal, general wellbeing, financial, housing, or academic matters. The Wellbeing Advisers can be a triage service to other more specialist areas within the Student Support, Health and Wellbeing Department, including Mental Wellbeing and Disability Services. If we cannot help, we can link in with the other departments within the University who can, and any external services and resources, where possible. Alternatively, if you are a member of staff, contact HR

  •  Kent Police have resources that detail information about hate crimes and how you can report a hate crime, should you choose to do this:  Hate crime | Kent Police
  • Reporting the incident anonymously. You can contact Crime Stoppers on 0800 555 111 or use their online form. 
  • Report and Support. Students and staff can report an incident using the University’s Report and Support system. You can choose to do this anonymously, or you can request support from an advisor. If you choose to talk to an advisor they will be able to talk through the options and support available to you, in confidence. 
  • University Procedure. If you choose to make a formal complaint to the University against a student or a member of staff there are procedures that set out the steps you’ll need to follow.
  •  Victim Support (VS) is an independent charity dedicated to supporting victims of crime and traumatic incidents.
Victim Support offer a Hate Crime Advocacy Service: 
 At Victim Support Kent we have a specially trained Hate Crime Advocate available to deliver a bespoke service dedicated to supporting victims of hate crime. We understand the effects of hate crime can last for a long time, especially if you’ve suffered repeatedly. We can help immediately after an incident or any time after the crime has taken place. We’ll listen to you in confidence and can help with: 
 Navigating the criminal justice system 
Developing a safety plan and provide free security items
Proactively work with other support services i.e. Police 
Signpost to other organisations if any of your needs fall outside of our remit

Victim Support Drop-in: 
Victim Support Kent are offering a drop-in service to anyone affected by crime. We are offering a free and confidential space within Canterbury Christ Church University should you wish to come and speak to a specially trained member of staff, to explore what support is available. This can be arranged through Report and Support when you speak with an advisor. 
  •  SupportLine provides a confidential telephone helpline, offering emotional support to any individual on any issue.
     www.supportline.org.uk Call: 01708 765200
  • Home | Report Racism GRT Report Racism GRT is a hate incident reporting site and support service that is run by and for Gypsy, Traveller and Roma communities in the UK by GATE Herts
  • Choice Support | Jigsaw Jigsaw is the first project in Kent to raise awareness of disability hate crime against people with autism and learning disabilities. 
  •  Citizens Advice can give advice on what you can do if you are being discriminated against  Discrimination - Citizens Advice
  •  Samaritans offer listening and support to people and communities in times of need.
     www.samaritans.org Call: 116 123 

There are two ways you can tell us what happened